Privacy Policy

Effective 31 October 2026 · Last reviewed 31 October 2026

1. Who we are
2. What this policy covers
3. Personal data we collect
4. How we use it
5. Consent
6. Who we share it with
7. Transfers outside Malaysia
8. How long we keep it
9. How we protect it
10. Cookies and browser storage
11. Your rights
12. Changes to this policy
13. Contact us

1. Who we are

Quintessential Group (“we”, “us”) is operated by Quintessential Elegance Enterprise (202203086824 / LA0044642-H), a sole proprietorship registered in Malaysia. We are responsible for personal data collected through quintessential.com.my. We handle personal data in line with the Personal Data Protection Act 2010 (PDPA).

2. What this policy covers

This policy covers quintessential.com.my, our enquiry form, and emails or WhatsApp messages you send us. The Caviar List (caviarlist.com) and other sites we link to have their own policies, and we encourage you to read them.

3. Personal data we collect

• Enquiry details: your name, email address, telephone number (optional), the subject you choose and your message.
• Correspondence: anything you send us by email, post or WhatsApp.
• Technical data: aggregated, anonymous visit statistics (pages viewed, referring site, country, device type). These do not identify you.

We do not ask for sensitive personal data through this website. Please do not send identity card numbers, health details or financial account information through the form.

4. How we use it

• To reply to your enquiry and keep a record of our correspondence.
• To refer you, at your request, to The Caviar List or another business of the Group.
• To understand how the website is used and keep it working well.
• To meet legal or regulatory obligations.

We do not sell your personal data, and we do not send marketing messages unless you ask us to.

5. Consent

By submitting the enquiry form or contacting us, you consent to us processing your personal data for the purposes above. Providing your details is voluntary, but without them we may not be able to respond. You may withdraw consent at any time by writing to us.

6. Who we share it with

• Service providers: Google (form processing and record keeping in Google Workspace), Cloudflare (website analytics and delivery), our website host and our email provider.
• Group businesses: The Caviar List / Caviar List Empire, only where your enquiry concerns it.
• Authorities: where required by law.

7. Transfers outside Malaysia

Some service providers store data on servers outside Malaysia. Where this happens, we use providers that apply recognised safeguards to protect personal data.

8. How long we keep it

We keep enquiry records for as long as needed to deal with your enquiry and for up to seven years afterwards for our records, unless the law requires otherwise. After that we delete them.

9. How we protect it

Access to enquiry records is limited to the people who handle them, and our accounts use strong authentication. No transmission over the internet is completely secure, but we take reasonable steps to protect your data.

10. Cookies and browser storage

This website does not use advertising cookies or tracking cookies.

• Browser storage: we store one small value in your browser’s local storage to remember that you have already turned on the switch on the landing page, so you skip it for 24 hours. It contains no personal data.
• Analytics: we use Cloudflare Web Analytics, which counts visits without cookies and without identifying individual visitors.
• Fonts: typefaces are loaded from Google Fonts, which receives your IP address in order to deliver them.
• Links out: WhatsApp, caviarlist.com and other linked sites may set their own cookies under their own policies.

You can clear browser storage at any time in your browser settings.

11. Your rights

Under the PDPA you may ask to access the personal data we hold about you, ask us to correct it, or limit how we process it, including withdrawing consent. Write to us using the details below. We may need to verify your identity and will reply within 21 days.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with its effective date.

13. Contact us

Quintessential Group
PO Box 7724, Persiaran Dato’ Menteri
40724 Shah Alam, Selangor, Malaysia
Email: admin@quintessential.com.my
Telephone: +60 11-5500 5117